Coaching & Mentoring Skills for Managers

Introduction:

Coaching & Mentoring are recognized as some of today’s leading techniques for performance improvement and talent development. By changing your management culture from a directive, authoritarian style to a coaching one, you will change how your organization and the employees operate. The concept of leading through coaching helps to develop employees across all levels of the company and achieve what every employer dream of: personal responsibility and ownership by every employee.

Who Should Attend:

• All levels of Management

Course Objectives:

• Understand the difference between Coaching & Mentoring
• An overview of the impact a coaching culture has on achieving business results
• Learn how to structure a complete coaching relationship with your employees
• Identify how to link coaching to performance management & staff development plans
• Understand how to facilitate, guide and close discussions while managing conflict
• Learn how to empower staff to succeed with less demands on your effort and time
• Familiarity with giving and receiving collaborative and constructive feedback
• Explore how to build on and credit other peoples’ ideas to improve performance
• Familiarity with GROW model emphasizing the achievement of team goals
• Learn how to help others find solutions by setting their own achievable objectives

What will you Gain?

By the end of this course you will be able to:

• Identify key success factors for effective management using coaching techniques
• Explain the mentor/mentee relationship and the roles and responsibilities
• Develop a clear set of guidelines and principles for a successful coach/mentor relationship
• Understand and use specific tools to help you provide effective support for the team members
• Identify strengths and areas of development
• Setting Goals for coaches/mentees and mapping out progress and development
• Know how to give constructive and effective feedback for coaches/mentees development
• Lead, coach and manage each team member to improve overall performance
• Use improved understanding of behavior to inspire motivation and commitment from your team and peers
• Enhance coaches/Mentees self-confidence and esteem to get them to perform at their optimal levels
• Motivate your staff and eliminate procrastination to enhance their desire to perform and achieve
• Save time and boost confidence by encouraging employees to take more control and responsibility
• Increase productivity by replacing your team’s “have to” attitude with a “want to” attitude
• Improve your relationship with employees
• Understand how to assess the development needs of your employees
• Tailor your coaching or mentoring style to suit each employee’s need and personality

Course Content:

• Coaching
  • What’s the big deal with Coaching?
  • How Coaching can help trigger & improve performance
  • Setting Realistic & Achievable Goals
  • Understanding Realities
  • Developing the right options
  • Wrapping it up with a plan
  • The Importance of trust in the workplace
  • Providing and receiving ongoing feedback
  • Overcoming coaching roadblocks to success
  • Developing employees through Coaching with short and long-term plans
  • Practice, Practice, Practice
• Mentoring
  • Roles and Responsibilities – Exploring the part played by both mentor and mentee in the relationship and how this works throughout the stages of a mentoring relationship.
  • Code of Practice and Confidentiality – Appreciating the need for discretion as a mentor and the Do’s and Don’ts
  • Mentoring Agreement – Identifying the need for an agreement prior to beginning the mentor relationship and developing a sample agreement
  • Encouraging Reflection – Looking at how reflection plays a large part in a mentoring relationship and developing methods of encouraging reflection in a mentee. Includes the Gibbs model of reflection as a reference
  • Facilitative Vs. Directive Mentoring – Knowing when to challenge and when to instruct to get the best results
  • Using Questions – Exploring the different types of questions that you can use as a mentor to get different effects
  • Giving Feedback – Using a feedback model to define the different levels of feedback and how to implement them
  • So, you’re ready to be a mentor? – Putting the skills learnt into practice. This course is designed to be highly participative and involve the participants throughout
  • Practice, Practice, Practice

This course will include a video of the CEO presenting on flipchart the key learning points of Coaching and Mentoring, and key actions to develop in your role and your career. The aim is to greatly increase the learning outcomes.

Measurement of Progress

Each team member completing this course will complete a post questionnaire or test to measure level of understanding. Once a 75% and above success is achieved a successful completion certificate will be generated. Post training reviews will be provided either by a Video Conference or a report depending on the requirements set by the customer, which will monitor progress, and reflect on the learning, and positive feedback.