Delegation, Problem Solving, and Decision Making

Introduction:

Successful organizations recognize that creative solutions to problems and quality and timely decision making significantly enhance business potential. Today’s decision makers must use a variety of thinking styles, methodologies and creative processes and apply them on a continuous basis. This allows organizations to come up with creative, unusual solutions that help them achieve its aspirations in a turbulent, competitive market. In addition, when the creative and critical decisions have been made, the process of Delegation becomes easier to implement. This short course will also demonstrate how to delegate effectively to increase production and performance. This course has been designed for every level of management, from Team Leaders, Supervisors, and Managers through to Senior Management.

Course Objectives:

• Understand the benefits of Delegation
• Understand how to use Delegation as a tool, to grow your staff, and to improve your management style
• Use to key Problem-Solving techniques and apply to real life work situations
• View Decision Making from 6 different viewpoints
• An overview of the definition of a problem and problem solving
• Learn how to identify and clarify issues that need to be resolved
• Learn how to find the root cause of a problem before investing in expensive solutions

Course Content:

• What is Delegation (Video to demonstrate the benefits)
• How to Delegate (8 stage model)
• Defining the problem
  • Generating alternatives
  • Evaluating and selecting alternatives
  • Implementing solutions
• Analyzing Problems
  • Understanding Complexity
  • Cause-and-Effect Diagram
• The SIMPLEX Technique in Problem Solving
• Problem Solving Tools
  • Drill Down Techniques
  • 5 Why’s
  • Cause Effect Analysis
  • SWOT Analysis
  • PEST Analysis
  • Brainstorming

This course will include a video of the CEO presenting on flipchart the key learning points of Delegation, Problem Solving and Decision Making, and key actions to develop in your role and your career. The aim is to greatly increase the learning outcomes.

Measurement of Progress

Each team member completing this course will complete a post questionnaire or test to measure level of understanding. Once a 75% and above success is achieved a successful completion certificate will be generated. Post training reviews will be provided either by a Video Conference or a report depending on the requirements set by the customer, which will monitor progress, and reflect on the learning, and positive feedback.