Key Skills of Administrators

Introduction:

This course will help participants to develop and refine the skills needed to excel as Office Managers. It will explore in depth the interpersonal and behavioral skills necessary to ensure they are well prepared for the challenges of working with a variety of management and administration tasks effectively.

Course Objectives:

• Learn how to self-manage to become more effective and efficient
• Practice assertive verbal and non-verbal communication for best results
• Explore ways to negotiate effectively using listening and questioning skills
• Understand the importance of professional presence on the job
• Identify ways to manage the performance of administrative staff and to manage your boss
• Master techniques to plan and manage workload effectively and achieve objectives
• Understand and apply time management and prioritization techniques effectively
• Familiarity with different methods of filing, their advantages and disadvantages
• Learn how to recognize and manage conflict to achieve greater productivity
• Develop problem-solving skills to increase your effectiveness and value in your team.

Course Outline:

• Getting Organized (I)
  • Dealing with Email
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail

• Getting Organized (II)
  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox

• Managing Time
• Getting It All Done on Time
• Special Tasks
• Verbal Communication Skills
• Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

• The Team of Two
  • Working with Your Manager
  • Influencing Skills

• Taking Care of Yourself
  • Stress Management
  • Dealing with a Heavy Workload.

This course will include a video of the CEO presenting on flipchart the key learning points of Key Skills of Administrators, and key actions to develop in your role and your career. The aim is to greatly increase the learning outcomes.

Measurement of Progress

Each team member completing this course will complete a post questionnaire or test to measure level of understanding. Once a 75% and above success is achieved a successful completion certificate will be generated. Post training reviews will be provided either by a Video Conference or a report depending on the requirements set by the customer, which will monitor progress, and reflect on the learning, and positive feedback.