English
Arabic
Introduction:
This short course will help delegates understand what effective leadership, management, and supervisory skills is, and increase their effectiveness, efficiency and productivity, and achieve greater control of their daily activities and activities of the team. It will also increase their self-confidence and sense of achievement and in turn build the confidence of others around them and provide inspiration. They will be able to manage colleagues with improved management skills. Communicate much more effectively internally and externally and introduce change with passion and enthusiasm.
Course Objectives:
- Encourage the discussion of what is management/leadership.
- How your communication and behavior affect how others respond to you
- What John Adair suggests should be your main priorities, when building your team
- The four stages of situational leadership discover how to use them to maximize your people’s potential
- The 5 key steps needed to be taken to implement real change within the department and the business effectively
- Understand the 8 stage process of Delegation, and how and when to Delegate
Course Content:
- Leading and Managing Change
- Delegation (8 Stages Model)
- Team Building / Working
- Empowerment
- Assertiveness
- Emotional Intelligence
- Critical Thinking Techniques
- Motivation
This course will include a video of the CEO presenting on flipchart the key learning points of Supervisory and Team Leader, and key actions to develop in your role and your career. The aim is to greatly increase the learning outcomes.
Measurement of Progress
Each team member completing this course will complete a post questionnaire or test to measure level of understanding. Once a 75% and above success is achieved a successful completion certificate will be generated. Post training reviews will be provided either by a Video Conference or a report depending on the requirements set by the customer, which will monitor progress, and reflect on the learning, and positive feedback.