Introduction:
This in-depth, practical program recognizes that with the arrival of new technology, increased competition, and rising expectations from customers, the need for operational performance improvement has never been greater. The drive to deliver faster, cheaper and right first-time services is a challenge facing every organization in both the public and private sectors.
How do you engage and develop people to become more productive? How do you identify and quantify operational process improvements? How do you delight customers through high-quality service? How do you increase revenue and grow profitability? How to you get people on board and willing to change for the better? And how do you execute a plan of action and measure the benefits?
If you need the tools and skills to address these questions in a practical way to enable you to deliver sustainable performance improvement, then this is the program for you.
The program will:
- Focus on dialogue and hands-on activities, translating internationally recognized methodologies into sustainable solutions to the challenges
- Highlight world-class improvement tools and methods and how to use them
- Provide hands-on experience in identifying operational process improvement opportunities
- Engage, equip and motivate participants to improve their productivity
- Demonstrate how to turn opportunities in tangible, measurable improvements in service
- Demonstrate how to maximize stakeholder engagement
- Help participants to understanding what they need to do to embed beneficial change within their organization
Objectives:
By the end of the program participants will be able to:
- Locate and quantify operational performance improvement requirements
- Apply tried and tested methodologies to deliver the required operational improvements
- Identify and eliminate waste and reduce cycle times
- Identify and address the root causes of current problems
- Re-engineer your internal processes
- Deliver what your customers want better, fast and cheaper
- Drive and coordinate a program of internal change
- Get your people on board so that change sticks and benefits last
Impact
Organizational Impact:
Organizations will benefit through participating in this program as they will learn how to:
- Engage their team in improving operational performance
- Eliminate waste, reduce cost, and improve quality
- Reorganize and rejuvenate the areas for which they are responsible
- Improve measurement systems to encourage continuous improvement and innovation
- Significantly reduce response times and consistency
- Re-engineer work processes to deliver significant benefit to all stakeholders
- Bring people on-board to create lasting change
Personal Impact
Program participants will benefit by learning, or improving, how to:
- Lead their team on an ongoing journey of performance improvement
- Facilitate problem-solving and process improvement teams
- Apply world-class performance improvement tools
- Identify the root causes and solutions to operational problems
- Align solutions with corporate goals
- Create optimized work processes
- Deliver significant operational benefits
Methodology:
The program uses recognized learning methodologies based on the application of world-class operational improvement tools. It includes individual and team exercises, case studies, videos and discussions, along with formal inputs. Real case study examples are used to illustrate how the techniques work in practice and participants also have the opportunity to try them out on their own operational processes. Active participation and sharing of knowledge and experience will help participants gain the confidence to challenge the status quo and bring about lasting change. Pre and post-test assessments will be performed to measure the learning and understanding resulting from the program.
Who would benefit from this course:
This training course is designed for organization leaders who are committed to improvement. These agents of change include:
- Team Leaders
- Senior and Middle Managers
- Department Heads
- General Managers
- Project Managers
Course Content:
Day 1
Performance Improvement Drivers and Enablers
- What drives and what enables performance improvement
- Your organization’s performance improvement goals
- World-class improvement tools
- Discovering improvement opportunities through observation and effective questioning
- Quantifying performance improvement opportunities
- Reducing cycle times and increasing throughput
Day 2
Collecting, Analyzing and Presenting Performance Data
- Optimizing prime movers
- Removing bottlenecks
- Collecting data on current and potential performance
- Aligning objectives, measures and targets to organizational strategy
- Analyzing performance data and presenting it in a compelling way
- The 5S Performance Improvement approach
Day 3
Delivering Improvement Programs
- Spaghetti diagrams
- Pareto analysis and the 80:20 rules
- Root Cause Analysis
- Facilitating problem solving sessions
- Creating improvement plans and steering improvement programs
- Identifying and eliminating delays
- Capturing savings
- Introduction to process mapping
Day 4
Process Re-engineering
- The principles of process mapping and process re-engineering
- End-to-End process improvement
- Improving organization structure
- Apply process mapping and re-engineering your processes
- Outsourcing decisions – guidelines to ensure success
- The 7 Wastes
Day 5
Implementing Change
- The change questionnaire
- Why people avoid or oppose change
- Practical strategies for leading people through change
- Opening the door to change – addressing the 5 forces of change
- Delivering the change required to improve performance in your organization
Review
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