Measuring & Maximizing ROI in Learning & Development

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(Managing the Best Returns of Investment in Organizational Performance and Development)

Introduction:

No–one wants to pay for something if they don’t know the value and use of what they are paying for. Organizations are no different and this is particularly true of training and development programmes where senior management wants to know that capital spent on training is an investment and not a cost. This Measuring & Maximizing ROI in Learning and Development training course is designed to demonstrate how organizations can obtain greater value from their investment in training. The focus of this training course will be on the evaluation of training and in particular how to measure and maximize the training ROI in both financial and no-financial returns.

This training course advocates the adoption of a holistic approach to the evaluation and measurement of the effectiveness of training and will provide delegates with sufficient learning to enable them to make a convincing business case for training and the allocation of resources for training.

This training course will feature:

  • The competitive advantage of targeted training and development
  • Ensuring that proposed learning interventions are relevant and the business case to support planned expenditure can be made
  • Monitoring and evaluating the impact of training in the workplace
  • Identifying future training needs
  • Demonstrating ROI has been achieved

Objectives:

By the end of this training course, participants will be able to:

  • Understand the issues related to measuring and maximizing training ROI
  • Plan, organize and deliver relevant training interventions
  • Demonstrate the business case for specific training interventions
  • Understand and be able to implement techniques applicable to identifying training needs
  • Describe best practice in relation to employee development

Methodology:

This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes group and individual activities, case studies and audio-visual material. The instructor will facilitate learning by direct input and encourage delegates to test and critically appraise theories and concepts. Delegates will be encouraged to interact and engage with the course by exploring, discussing and debating the findings and conclusions of group activities How to apply the learning acquired in the workplace will be an important aspect of the training course. A pre and post test/assessment will be provided to measure the learning and understanding in this course.

Who would benefit from this course:

This training course is is suitable to a wide range of HR professionals, line managers, team leaders and at the same time will greatly benefit those who:

  • Need to know about training evaluation and the calculation of training ROI
  • Have a strategic overview of the business and who may also be responsible for initiating training programmes or authorizing expenditure for training
  • Are responsible for Human Resource Development and the planning and delivery of training programmes at a strategic level
  • Are responsible for the planning and implementation of training programs at an operational level
  • Manage people and who are responsible for identifying and implementing training to meet individual training needs or specific organizational training requirements, i.e. to meet skill shortages

Course Content:

Day 1: The Key Advantage: A Proficient Workforce

  • The Strategic Role of Training, Learning & Development
  • The Business Case for Investment
  • Understanding Approaches to Effective Employee Development
  • Evaluating Training Programmes and PDPs
  • Models for Effective Measuring of Training Return on Investment
  • Ensuring cultural support to maximize impact and ROI

Day 2: Aligning Training to Business Objectives – Maximizing Training ROI

  • The Organizational Context
  • Business Strategy: The Need for Long-term Planning for Future Skills and Competencies
  • Identifying Development Needs
  • Aligning Interventions with Business Needs
  • Planning and Delivering Effective Training & Development
  • Maximizing the non-financial ROI of Interventions

Day 3: Calculating Training ROI

  • Why Organizations Don’t Measure the Cost Effectiveness of Training
  • What Should Be Measured and How
  • Identifying Appropriate Success Criteria
  • Measuring the Effectiveness of Training
  • Forecasting Costs and Benefits
  • Calculating the ROI

Day 4: Facilitating the Training Process

  • How Adults Learn – Identifying Effective Approaches
  • The Responsibilities of Senior Managers, HR Professionals, Line Managers and Employees
  • Establishing Strategic Learning Objectives
  • Initiating Interventions at the Operating and Individual Level
  • Planning and Preparing Training Budgets
  • Choosing Between Internal or External Provision

Day 5: Making Evaluating Effective

  • Models and Methodologies of Evaluation
  • Incorporating the Results of Evaluation into Future Events
  • Kirkpatrick’s Levels of Evaluation
  • How Effective Evaluation Links to ROI
  • Some Myths about Evaluation
  • Course summary